Terms of service

Terms of Service

Last updated: 1 September 2026

Welcome to The Satisfy Society. These Terms of Service govern your use of https://thesatisfysociety.store and purchases made through our website.

1. About us

The Satisfy Society is operated by [your legal name / registered business name], trading as The Satisfy Society.

Email: support@thesatisfysociety.store

2. Orders and contract

By placing an order, you are making an offer to buy the selected product(s). We will confirm receipt of your order by email; acceptance occurs when we dispatch your order or otherwise confirm that it has been accepted.

We may decline or cancel an order where a product is unavailable, there is an error in the price or description, payment cannot be authorised, or we reasonably suspect fraud.

3. Products and descriptions

We aim to describe and photograph products accurately. However, colours, finishes, sizes, and packaging may vary slightly from images shown due to screen settings, manufacturing variations, or supplier updates.

Measurements are approximate where stated. Fidget and sensory products are toys or desk accessories and are not medical devices; they are not intended to diagnose, treat, cure, or prevent any condition.

4. Prices and payment

All prices are shown in GBP (£) and include VAT where applicable. Delivery charges are shown at checkout before you place your order.

Payment must be made in full at checkout using the payment methods displayed on our website.

5. Delivery

We deliver to the locations shown at checkout. Estimated delivery times are provided for guidance and may vary due to carrier delays, customs, or other circumstances outside our reasonable control.

Unless otherwise agreed, goods will be delivered within 30 days of the order being placed. If an item is delayed, please contact us at support@thesatisfysociety.store.

6. Cancellations and returns

If you are a UK consumer, you normally have the right to cancel an eligible online order within 14 days of receiving it, without giving a reason.

To cancel, contact us at support@thesatisfysociety.store with your order number and a clear statement that you wish to cancel. You must return the goods within 14 days of telling us that you are cancelling.

Unless the item is faulty, incorrect, or otherwise does not match its description, you are responsible for return postage costs. Returned goods should be unused, in their original condition, and include original packaging where reasonably possible.

Some items may be exempt from cancellation rights where permitted by law, including personalised items or sealed items that are unsuitable for return for hygiene reasons once unsealed.

This section does not affect your legal rights if an item is faulty, damaged, or not as described. For full details, please see our Returns Policy: [insert link].

7. Refunds

Once we receive and inspect an approved return, we will issue the refund to the original payment method. We may reduce a refund where an item has been handled beyond what is necessary to inspect it.

For cancelled orders, we will refund the standard delivery cost where required by law. Refund processing times may vary depending on your payment provider.

8. Product safety and age guidance

Please follow any product warnings, instructions, and age recommendations shown on the product page or packaging. Products containing small parts are not suitable for children under 3 years of age. Adult supervision is recommended where appropriate.

9. Intellectual property

All content on this website—including text, images, branding, logos, and design—is owned by or licensed to The Satisfy Society. You may not copy, reproduce, or use this content without our written permission.

10. Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Subject to this, we are not liable for losses that were not foreseeable or for losses arising from use of products contrary to supplied instructions or warnings.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy: [insert link].

12. Changes to these terms

We may update these Terms from time to time. The version in force at the time you place an order will apply to that order.

13. Governing law

These Terms are governed by the laws of England and Wales. If you are a consumer, you may also have mandatory rights under the laws of the country in which you live.